Elevated X Frequently Asked Questions

If your question is not listed in the FAQ please contact us.


Call us toll free 800-690-9277 9am-5pm PST Mon-Fri or Email sales@elevatedx.com


3rd Party Billing, Features and Modules
Does Elevated X have a forum module?
Do you offer an online shopping cart or store as a plugin for Elevated X?
Will the CMS work with CCBill/Verotel/Etc.?
Is there any difficulty adding a web cam or cam service to a site operated by the CMS?
Can we use our existing merchant account for the join forms?

Billing and Payment
Do you take American Express?
Where can I find out how to make payment on an Elevated X account?
Is there an outright 1 time purchase option for the CMS rather than a monthly license?

Hosted CMS Plans
How does the data trasnfer and overage fee work on your hosted CMS plans?
Can the hosted CMS plans be upgraded for more drives or bandwidth?

Installation, Site Migration and Server Related
Is it possible to run the tour on one server, and the members area on another?
If I have existing sites, is it possible to keep my current site active, while I create the new one in the background?
Can the CMS manage sites on different servers?
Can Elevated X run on my existing server or do I need to get a new one for the CMS?
What are the different methods to import content into the system? ie. FTP upload, HTTP upload, ..
If I use the video transcoder add on does it have to run on the same server as the site or can the transcoding be done on another server?
Can we store videos on a remote server besides the server itself where EX is installed?
Is it possible to do a bulk import of content from another CMS or database?

Mobile
Mobile module, what work is required on our end to get a mobile version running?
Does the mobile site version use a different set of design templates?
Can the video transcoder automatically encode videos into formats for mobile?

Site Access and Password Management
Does your CMS allows for multiple users or site admins so we are not all sharing the same passwords?
Does the CMS manage member logins and/or passwords?

Technical
Elevated X Requirements
Elevated X Video Transcoder Watermark
Elevated X 264 Licence
Can we send queries to and from the CMS from our own custom pages or forms?
Do you have written documentation somewhere?

Templates and Design
How difficult is it to customize design templates?
Do you have a list of designers/coders familiar with Elevated X??
Do customers usually work with the system as is, or do they make custom upgrades?

Video Delivery
Can you make it so videos are not downloadable on pay sites. Streaming only?
Can we use a 3rd party CDN to serve the content/videos?
For transcoding, what input formats are accepted? and what output video formats are accepted?




Answers:

Elevated X Requirements
A full list of requirements is available here: Elevated X requirements.



Elevated X video transcoder watermark
The CMS offers automatic watermarking of both photos and video files using the optional video transcoder add-on. A PNG file (with or without transparency) of your logo or watermark image may be used. This file is uploaded to your server and the CMS will automatically add it to your photos and/or videos in the location you choose (top/middle/bottom, left/center/right.

The CMS can automatically watermark video files in 3GP, AVI, FLV, MOV, MPG, WMV and other common formats.



Elevated X 264 licence
x264 is a free software library for encoding video streams into the H.264/MPEG-4 format. This is released under the terms of the GNU General Public License so no special fee or licensing is required to use this codec for your videos. The Elevated X CMS optional video transcoder add-on has the capability to use a module on your server (ffmpeg) that supports transcoding of videos into the h.264 format.

This format is becoming a web standard and MP4 files created with this encoding can be played on a wide variety of devices including PC and MAC computers, iPads, tablet devices and mobile phones. The h.264 file format is used with every installation of the Elevated X CMS video transcoder add-on so if you choose to use this add-on you can offer h.264 MP4 videos on your web sites.



How to Make Payment on Elevated X
Please visit our payment page to submit a payment. If you do not have an invoice number please be sure that the company name or contact name you enter matches the name on your CMS account.



Elevated X pay-site template
The Elevated X CMS comes installed with HTML and CSS based Smarty templates. Smarty is a widely used Template Engine that uses plain old HTML for the design aspects, making it relatively easy to edit without any extensive programming knowledge. We provide a set of design templates for pay site tours, tube tours, member's areas, video on demand and mobile sites along with every CMS isntallation.

These pay-site templates can be used as-is by uploading your own header graphic and editing the CSS file to change colors and styles, or, you may choose to customize the layout. We can refer you to several qualified designers who are familiar with our CMS if you would like to have a custom design created or implemented with your templates. To view the designs/pay-site templates that come standard with the Elevated X CMS please view our product demo areas.